1. After-Hours Options
Option 1: Full 24/7 AI (Recommended)
AI handles all calls identically
Books appointments, answers questions
35% of bookings happen after hours
Option 2: Limited After-Hours
AI provides info but doesn't book
"We're closed, but I can tell you about our services..."
Option 3: Voicemail Mode
AI takes message: "We're closed. Leave your name and number."
Message emailed to you
Option 4: Emergency Only
AI transfers urgent calls to emergency number
Non-urgent: voicemail
2. Configuring Business Hours
Step 1: Go to Agent Settings
Step 2: Find Business Hours Section
Step 3: Set Open/Close Times
By day of week
Step 4: Configure After-Hours Behavior
Select from 4 options above
Step 5: Save
Changes apply immediately
Frequently Asked Questions
What do most businesses choose?
80% use full 24/7 AI service. The main benefit of AI is never missing calls - limiting after-hours defeats the purpose.
Can AI mention we're closed but still help?
Yes! Configure greeting: "Thanks for calling! Our office is currently closed, but I can still help you schedule an appointment or answer questions."
