1. Accessing the Testing Environment
After building your agent, you land on Real-time Chat - your testing hub:
Text Chat (Left Panel)
Type messages to test AI responses quickly
Voice Chat (Right Panel)
Click "Connect" to speak with AI in real-time
Cost: Free! Testing doesn't count toward call limits.
2. Essential Test Scenarios
Test these scenarios before going live:
Booking Test
"I need an appointment tomorrow at 2pm"
Verify: AI offers times, books correctly
Pricing Test
"How much is a haircut?"
Verify: AI gives correct price from your files
Hours Test
"What are your hours?"
Verify: AI states correct business hours
Edge Case Test
"Do you offer services you don't actually offer?"
Verify: AI says "no" appropriately
Frequently Asked Questions
Does testing cost anything?
No! Real-time Chat testing is free and unlimited. Only actual customer calls count toward your plan limits.
What if AI gives wrong answers during testing?
Upload missing information to File Upload, or add to website and re-crawl, then click "Rebuild My Agent" (30 seconds). Test again.
