1. When to Update Knowledge
Update Immediately:
- Prices changed
- New services added
- Services discontinued
- Hours changed
- Location moved
Update Monthly:
- Proactive refresh
- Add new FAQs
- Website content updates
Impact of not updating: AI gives outdated prices, mentions discontinued services!
2. The Update Process
Step 1: Upload New File OR Re-Crawl Website
File Upload menu for documents, Crawler Website for site content (1-2 min)
Step 2: Go to Agent Settings
Click "Rebuild My Agent" button (CRITICAL!)
Step 3: Wait 30 Seconds
Agent processes new knowledge
Step 4: Test in Real-time Chat
Verify AI gives updated information
Frequently Asked Questions
Do I need to rebuild after uploading files?
Yes! Uploading files alone doesn't update the AI. You MUST click "Rebuild My Agent" for changes to take effect (30 seconds).
What if AI still gives old information after rebuild?
Wait 5 minutes (knowledge propagating). If still wrong, check uploaded file contains correct info, then re-rebuild.
